This User Responsibility & Acceptable Use Policy sets out the rules for using MaxFit responsibly. It applies to everyone who uses the Platform — members, coaches, and gym owners — and forms part of our Terms of Service. Breaching this Policy may lead to suspension or termination of your account.
1. Your core responsibilities
- Provide accurate account, profile, and health information and keep it up to date.
- Keep your login credentials and gym-entry QR code confidential and use them only for yourself.
- Use fitness and nutrition guidance sensibly and within your own physical limits.
- Comply with the rules, safety instructions, and staff directions of any partner gym you enter.
- Treat coaches, gym staff, and other members with respect.
2. Prohibited conduct
You must not, and must not attempt to:
- Misuse the scan system — share, sell, duplicate, or transfer your QR credentials; scan on behalf of another person; or attempt to gain gym access you are not entitled to.
- Commit fraud — provide false payment or identity information, abuse trials or promotions, or manipulate scans, bookings, or payouts.
- Harm the Platform — reverse-engineer, decompile, scrape at scale, introduce malware, overload the service, or probe its security without authorisation.
- Abuse AI features — bypass safety filters, generate unlawful or harmful content, or attempt to extract underlying prompts or models. See our AI Usage & Disclaimer Policy.
- Upload unlawful content — anything illegal, defamatory, obscene, hateful, harassing, or infringing others' rights, including in chat or profile fields.
- Impersonate — pretend to be MaxFit, another user, a coach, or a gym.
- Infringe intellectual property — copy, resell, or redistribute MaxFit content or software outside the licence we grant you.
3. Health & safety responsibility
4. Additional rules for coaches
If you hold a Coach role, you additionally agree to:
- Hold and maintain any qualifications, certifications, and insurance you represent, and provide services lawfully and competently.
- Not provide medical, physiotherapy, or psychological services unless you are separately licensed to do so.
- Honour bookings, communicate professionally, and keep client information confidential.
- Not solicit clients to transact off-Platform to avoid fees.
5. Additional rules for gym owners
If you hold a Gym Owner role, you additionally agree to:
- Maintain safe, compliant, and accurately described premises and equipment.
- Honour valid member scans and not discriminate against MaxFit members unlawfully.
- Not manipulate scan counts (for example self-scanning or encouraging invalid scans) to inflate payouts.
- Hold all licences, permits, and insurance required to operate your facility.
6. Content you submit
You are responsible for content you submit (messages, profile details, reviews). You must have the rights to it and it must comply with this Policy. We may remove content that breaches these rules and may report unlawful content to the authorities.
7. Monitoring & enforcement
We may investigate suspected breaches, including through automated anti-fraud and scan-validation systems. We may warn, restrict, suspend, or terminate accounts, reverse fraudulent transactions or payouts, and take legal action where appropriate. Serious safety or legal violations may be actioned without prior notice.
8. Reporting a violation
To report abuse, a safety concern, or a policy breach, contact support@maxfit.io. We take reports seriously and will respond promptly.
9. Changes
We may update this Policy from time to time; the latest version always governs your use of the Platform.