These Subscription Terms & Conditions govern paid MaxFit subscriptions. They form part of our Terms of Service and should be read alongside our Pricing & Billing Policy, Refund & Return Policy, and Cancellation Policy.
1. Plans & products
MaxFit offers subscriptions to its two products, individually or bundled:
- MaxFit AI: access to the voice-first AI coach, plan generation, recipes, and insights.
- Maxi Gyms: QR-based entry to participating partner gyms under one membership.
- Bundle: both products together at a discounted rate. When you subscribe to both, a bundle discount of 15% is applied to the cheaper of the two plans, as shown at checkout.
The exact features, usage limits, and prices of each plan are displayed on our pricing page and at checkout at the time you subscribe.
2. Billing cycle & auto-renewal
Subscriptions are offered on recurring billing cycles (for example monthly or annually), as selected at checkout. Your subscription renews automatically at the end of each cycle and your payment method is charged the then-current price for the next cycle, until you cancel. By subscribing you authorise these recurring charges via our payment processor, Dodo Payments.
3. Free trials & promotions
We may offer free trials or promotional pricing. Unless stated otherwise: a trial converts to a paid subscription automatically at the end of the trial unless you cancel before it ends; only one trial is available per customer; and promotional prices apply for the stated period, after which the standard price applies. Abuse of trials or promotions may result in cancellation.
4. Upgrades, downgrades & changes
- Upgrades (for example adding a product or moving to a bundle) take effect immediately; any difference in price may be pro-rated or applied at the next cycle, as shown at checkout.
- Downgrades take effect at the start of your next billing cycle so you keep the features you paid for until then.
- You can manage plan changes in your account settings.
5. Price changes
We may change subscription prices. If a change affects your renewal price, we will give you reasonable advance notice by email or in-app before it takes effect, so you can decide whether to continue. Continuing your subscription after the effective date constitutes acceptance of the new price. If you do not accept, you may cancel before renewal.
6. Access & usage limits
Your subscription grants a personal, non-transferable right to use the features of your plan. Some features (such as voice minutes, plan regenerations, or fair-use limits) may be subject to reasonable caps described at purchase. Maxi Gyms entry is validated per scan and is for your personal use only. Sharing entry credentials is prohibited under our Acceptable Use Policy.
7. Partner gym availability
The Maxi Gyms network changes over time as gyms join or leave. We do not guarantee that any specific gym will remain in the network for the duration of your subscription. Entry is always subject to the individual gym's rules, opening hours, and capacity.
8. Cancellation & refunds
You may cancel at any time. Cancellation stops future renewals and takes effect at the end of your current paid period, as detailed in our Cancellation Policy. Whether a payment is refundable is governed by our Refund & Return Policy.
9. Failed payments & suspension
If a renewal payment fails, we may retry the charge and notify you. If payment cannot be collected, your subscription may be paused or downgraded until payment succeeds. See our Payment Terms & Conditions.
10. Your consumer rights
Nothing in these Subscription Terms limits your statutory rights under the consumer-protection laws of the United Arab Emirates. See our UAE Compliance & Consumer Protection page.
11. Changes to these terms
We may update these Subscription Terms and will notify you of material changes. Continued use after the effective date constitutes acceptance.
12. Contact
Subscription questions? Email billing@maxfitai.com.