This Pricing & Billing Policy explains how MaxFit prices its subscriptions, how and when you are charged, and how invoicing works. Payments on our website are processed securely by our third-party payment processor, Dodo Payments. Purchases made in the MaxFit mobile app are processed by Apple (App Store) or Google (Google Play) under their own terms. This Policy should be read with our Subscription Terms and Payment Terms & Conditions.
1. How we price
- MaxFit has two paid plans, MaxFit Pro and MaxFit Elite, both billed monthly. Their current prices are shown on our pricing page and at checkout before you confirm.
- New accounts start with a 5-day Free Trial. It needs no payment method and is never charged.
- The price you see at checkout is the price you pay for that billing cycle.
2. Currency & taxes
Our plans are priced in US dollars (USD). The currency you are charged in is the one shown at checkout. Where applicable, Value Added Tax (VAT) and any other mandatory charges are included or added as indicated before you confirm your purchase. If your payment method uses a different currency, your bank or card issuer may apply conversion fees outside our control.
3. When you are charged
- First charge: when you start a paid subscription. Ending the Free Trial does not trigger a charge.
- Renewals: automatically at the start of each new billing cycle at the then-current price, until you cancel.
- Upgrades: on our website, immediately, with any pro-rated difference shown at checkout; in the mobile app, when the App Store or Google Play applies the change.
By subscribing on our website, you authorise MaxFit and Dodo Payments to charge your selected payment method on this recurring basis. In the mobile app, Apple or Google charges the payment method on your store account.
4. Accepted payment methods
On our website we accept the payment methods offered by Dodo Payments at checkout, which typically include major credit and debit cards. Card data is handled entirely by Dodo Payments under its PCI-DSS compliance. In the mobile app, you pay with the payment method on your App Store or Google Play account. Either way, MaxFit never stores your full card number.
5. Invoices & receipts
After each successful payment we issue an electronic receipt/invoice, available in your account and by email. Invoices show the plan, the amount, applicable taxes, and the billing date. If you need a tax invoice with specific details, contact info@maxfitai.com.
6. Price changes
We may change prices for future billing cycles. We will give you reasonable advance notice of any change to your renewal price, so you can decide whether to continue or cancel before it applies. See our Subscription Terms.
7. Failed & declined payments
If a charge is declined, we may retry it and will notify you. Continued failure may result in your subscription being paused or downgraded until payment succeeds. Details are in our Payment Terms & Conditions.
8. Refunds & disputes
Refund eligibility is governed by our Refund & Return Policy. If you believe you were charged in error, contact us first at info@maxfitai.com so we can resolve it quickly. This is usually faster than a card chargeback.
9. Discounts & promo codes
Promotional discounts and codes apply only as described at the time of the offer, cannot be combined unless stated, and may be time-limited or single-use. We may withdraw or change offers, subject to honouring any discount already correctly applied to your active subscription.
10. Billing support
For any billing question, email info@maxfitai.com with your account email and the invoice or transaction reference.