These Payment Terms & Conditions govern how payments are made and processed on MaxFit. They form part of our Terms of Service and complement our Pricing & Billing Policy and Subscription Terms.
1. Our payment processor
Payments on MaxFit are collected and processed by Dodo Payments, our third-party payment provider. By making a payment you also agree to Dodo Payments's applicable terms and privacy notice for the processing of your transaction. Dodo Payments handles your card data under its own PCI-DSS-compliant environment; MaxFit does not receive or store your full card details.
2. Payment authorisation
When you subscribe, you authorise MaxFit and Dodo Payments to charge your chosen payment method for the subscription you selected and for its automatic recurring renewals at the then-current price, until you cancel. You confirm that you are authorised to use the payment method provided.
3. Payment methods
Accepted methods are those offered by Dodo Payments at checkout, typically major credit and debit cards. You are responsible for keeping your payment details current. If your card expires or changes, update it in your account to avoid interruption.
4. Currency, taxes & fees
- Charges are made in the currency shown at checkout and include or add applicable VAT as indicated.
- Your bank or card issuer may apply currency-conversion, cross-border, or other fees that are outside our control and are your responsibility.
5. Failed, declined & retried payments
If a payment is declined or fails, Dodo Payments may automatically retry it, and we will notify you. If we cannot collect payment after reasonable attempts, we may pause, downgrade, or suspend your subscription until payment succeeds. You remain responsible for amounts properly due for periods in which you had access.
6. Security & fraud prevention
Payments are protected by encryption and the security controls of Dodo Payments. We and our processor may carry out fraud and risk checks and may decline or reverse transactions that appear fraudulent or that breach our Acceptable Use Policy. Keep your account credentials confidential and report any suspected unauthorised payment to billing@maxfitai.com immediately.
7. Confirmation & records
A payment is treated as complete once confirmed by Dodo Payments. We keep records of transactions for accounting, tax, and audit purposes and issue you an electronic receipt/invoice for each charge, as described in our Pricing & Billing Policy.
8. Errors, refunds & disputes
If you spot an incorrect charge, contact us first at billing@maxfitai.com. Refund eligibility is set out in our Refund & Return Policy. Where a genuine error occurred, we will correct it promptly. Raising a bank chargeback before contacting us may delay resolution.
9. Payments to coaches & gym owners
If you earn income as a coach or gym owner, separate payout terms apply to amounts we pay you (including commission, per-scan rates, refund-window holds, and any required identity or bank verification). Those terms are provided when you activate the relevant role.
10. Changes
We may update these Payment Terms and will notify you of material changes before they take effect.
11. Contact
Payment questions: billing@maxfitai.com.