Delete Your Account & Data

This page explains how to permanently delete your MaxFit account and the data associated with it. MaxFit is published by MaxFit Technologies FZ-LLC. It applies to the MaxFit mobile app and to the MaxFit web app equally — an account is the same account on both.

1. Deleting from inside the app

This is the fastest route and takes effect immediately.

1. Open MaxFit and sign in.
2. Open the menu in the top-right, then Settings.
3. Tap Privacy & data.
4. Tap Delete account.
5. Type your own email address to confirm — this is deliberate friction on an action that cannot be undone after the grace period — then tap Delete.

You will be signed out on every device straight away, and we will email you a recovery link in case the deletion was a mistake.

2. Requesting deletion by email (no app required)

If you have already uninstalled the app, lost access to your device, or simply prefer not to sign in, you do not need to reinstall anything.

1. Email privacy@maxfitai.com from the email address on the account.
2. Use the subject line “Delete my account”.
3. We verify that the request came from the account holder, then schedule the deletion and confirm by reply.

We respond to verified requests within 30 days, and normally within a few business days. We ask you to write from the account address because we will not delete an account on the word of someone who cannot demonstrate they own it.

3. What happens, and when

• Immediately. The account is deactivated, every session and sign-in token is revoked, and you can no longer sign in. Your profile stops being visible anywhere in the product.
• For 30 days. The account is recoverable. Use the recovery link in the confirmation email, or email us, and everything is restored exactly as it was. Nothing is permanently erased during this window.
• After 30 days. An automated daily job permanently erases your personal data. This step cannot be reversed, and we cannot restore the account after it has run.

4. Data that is permanently erased

• Account identity — email address, password, phone number, date of birth, and any linked Google or Apple sign-in.
• Profile — name, display name, profile photo, and bio.
• Health and fitness data — height, weight and weight history, goals, activity and training level, allergens, and dietary preferences.
• Coaching content — your conversations with the AI coach, voice transcripts, generated workout and diet plans, and saved recipes.
• Activity — daily logs, streaks, achievements, and progress history.
• Technical records — IP addresses and device information held against your sessions and sign-in attempts.
• Notifications — push notification tokens for your devices.

5. Data that is kept, and why

A small amount of data survives deletion because the law requires it, not because we want to keep it. None of it can be used to sign in, and none of it is used to contact you or to build a profile of you.

• Invoices and payment records — retained for the period required by United Arab Emirates tax and accounting law. These are financial records of a transaction, and we are not permitted to delete them on request.
• Security audit records — a tamper-proof log of administrative actions, kept for fraud prevention and security investigations. Personal identifiers in these records are replaced with an anonymous reference.
• An anonymous account marker — a placeholder row with no personal data in it, so the same account cannot be silently recreated or reused. It contains no name, no email, and no contact details.

6. If you have an active subscription

Deleting your account does not automatically cancel a subscription bought through Google Play or the App Store — only the store can do that. Cancel it first, in Google Play → Payments & subscriptions → Subscriptions (or Settings → your name → Subscriptions on iOS), or you may continue to be charged. See our Cancellation Policy and Refund Policy.

7. Getting a copy of your data first

Deletion is permanent, so if you want your data, export it before you delete. In the app, go to Settings → Privacy & data → Request data export and we will prepare a downloadable file of everything we hold. You can also request one by emailing privacy@maxfitai.com.

8. Contact

Questions about deletion, or about what we hold, go to privacy@maxfitai.com. For everything else, contact support@maxfitai.com. Our Privacy Policy explains your wider rights over your data.