Delete Your Account & Data

This page explains how to permanently delete your MaxFit account, and exactly what happens to your data when you do. MaxFit is published by THE OFFICIAL MAXFIT SPORTS CONTRACTING SERVICES- L.L.C. It applies to the MaxFit mobile app and to the MaxFit web app equally — an account is the same account on both.

1. Deleting from inside the app

This is the fastest route and takes effect immediately.

In the mobile app

1. Open MaxFit and sign in.
2. Tap the menu button in the top corner, then tap your name at the bottom of the menu to open Settings.
3. Tap Privacy & data, then Delete account.
4. Type your own email address to confirm — this is deliberate friction on an action that cannot be undone after the grace period — then tap Delete account.

On the web

1. Sign in to MaxFit in your browser.
2. Open your account menu (your name or avatar) and choose Profile settings, then Account.
3. Select Delete my account…, type your own email address, then select Confirm deletion.

You will be signed out on every device straight away, and we will email you a recovery link in case the deletion was a mistake.

2. Requesting deletion by email (no app required)

If you have already uninstalled the app, lost access to your device, or simply prefer not to sign in, you do not need to reinstall anything.

1. Email info@maxfitai.com from the email address on the account.
2. Use the subject line “Delete my account”.
3. We verify that the request came from the account holder, then schedule the deletion and confirm by reply.

We respond to verified requests within 30 days, and normally within a few business days. We ask you to write from the account address because we will not delete an account on the word of someone who cannot demonstrate they own it.

3. What happens, and when

• Immediately. The account is deactivated, every session and sign-in token is revoked, and you can no longer sign in. Your profile stops being visible anywhere in the product.
• For 30 days. The account is recoverable. Use the recovery link in the confirmation email and everything is restored exactly as it was. Nothing is permanently erased during this window.
• After 30 days. An automated daily job permanently erases the data listed in section 4. This step cannot be reversed, and we cannot restore the account after it has run.

4. Data that is permanently erased

Everything below is deleted outright, not hidden or archived.

• Account identity — your email address, password, phone number, and any linked Google or Apple sign-in.
• Profile — your name, display name, bio, and profile photo, including any earlier photos you replaced.
• Body, goals and preferences — your date of birth, sex, height, weight, goals and target weight, training and activity level, food budget, allergens, dietary preferences, language, and saved recipes.
• Everything with the AI coach — your text and voice conversations and their transcripts, summaries of your sessions, what the coach remembers about you, reports you made about its replies, and your daily usage counts.
• Plans and progress — your generated workout and diet plans, workout and meal check-offs, logged sets and effort ratings, food logs, weight and progress history, insight cards, streaks, XP, achievements, and goal milestones. Any progress link you shared stops working.
• Notifications — in-app notifications, the push notification tokens for your devices, our log of the emails we sent you, and any unsubscribe or bounce record for your address.
• Other records about you — feedback you sent us, the reason you gave for deleting (if you gave one), and any data export we prepared for you, including the download file.
• Sign-in records — your sign-in sessions and tokens, verification codes, and failed sign-in attempts, with the IP addresses and device details held against them.

5. Data that is kept, and why

A small set of records survives deletion, each for the reason given beside it. None of it can be used to sign in.

• Invoices, payments, subscriptions and refunds — retained for the period required by United Arab Emirates tax and accounting law. These are financial records of a transaction, and we are not permitted to delete them on request. A subscription record also has to stay because deleting your account does not cancel a subscription (see section 6), and its renewals and refunds must still be matched to it. Our payment processor on the website, Dodo Payments, and Google Play and the App Store in the app keep their own records of your payments under their own privacy policies.
• Partner Program records — if you were a MaxFit partner, your partner agreement and your commission and payout records; if you joined through a partner's link, the record of that referral and the commission it earned the partner. These are contractual and financial records, kept for the same legal periods.
• Security audit records — a log of security-relevant and administrative actions, kept for fraud prevention and security investigations. It cannot be edited once written, so it keeps what was recorded at the time, such as your account's internal reference number and the IP address an action came from.
• The record of your deletion — the date you asked for deletion and the date it was carried out, so that we can show we honoured the request.
• The account record — the account itself is not removed, because the records above point at it. Its email address is replaced with a placeholder and everything in section 4 is removed from it, leaving an internal reference number, a few dates (such as when it was created, last used and deleted), and app settings such as notification switches. The same account cannot be signed in to, silently recreated, or reused.

6. If you have an active subscription

Deleting your account does not cancel an active subscription, so cancel it first or you may continue to be charged. If you subscribed on the web, cancel it under Subscription in your account menu. If you subscribed through Google Play or the App Store, only the store can cancel it: Google Play → Payments & subscriptions → Subscriptions (or Settings → your name → Subscriptions on iOS). See our Cancellation Policy and Refund Policy.

7. Getting a copy of your data first

Deletion is permanent, so if you want your data, export it before you delete. In the mobile app, go to Settings → Privacy & data → Request data export; on the web, open Profile settings → Account → Request export. We prepare a downloadable copy of your account data: your profile, preferences, and sign-in history. For a copy of anything else we hold, such as your conversations with the coach and your plans, email info@maxfitai.com.

8. Contact

Questions about deletion, or about what we hold, go to info@maxfitai.com, or call +971 56 960 2209. Our Privacy Policy explains your wider rights over your data.