This Subscription Cancellation Policy explains how to cancel a MaxFit subscription, when cancellation takes effect, and what happens to your access and data afterwards. It should be read with our Subscription Terms and Refund & Return Policy.
1. How to cancel
You can cancel your subscription at any time:
- In the app / website: go to your account's subscription settings and choose to cancel. This is the fastest method and takes effect immediately for future renewals.
- By email: contact billing@maxfitai.com from your account email if you cannot access your settings.
You do not need to give a reason to cancel, and we do not charge a cancellation fee.
2. When cancellation takes effect
- Cancelling stops the automatic renewal of your subscription.
- You keep access to the paid features until the end of your current paid billing period.
- At the end of that period, the subscription ends and no further charges are made.
Cancelling does not, by itself, trigger a refund of the current period. Whether any refund applies is governed by our Refund & Return Policy.
3. Cancelling one product in a bundle
If you subscribe to the Bundle (MaxFit AI + Maxi Gyms) and cancel one product, the bundle discount may no longer apply and the remaining product will be billed at its standard price from the next cycle. The exact effect is shown to you before you confirm the change.
4. Reactivating & resuming
You can resubscribe at any time. If you cancel and reactivate within the same paid period, your access simply continues. If you resubscribe later, the then-current pricing and terms apply. Where available, you may be able to pause rather than cancel. Pausing suspends billing and access for a set period and resumes automatically.
5. Cancelling during a free trial
If you cancel before your free trial ends, you will not be charged and your access continues until the trial period expires. If you do not cancel, the trial converts to a paid subscription automatically as described in our Subscription Terms.
6. What happens to your data
Cancelling ends your paid access but does not automatically delete your account. Your profile and history remain available if you resubscribe, unless you also request account deletion. To delete your account and associated personal data, use the in-app deletion flow or contact privacy@maxfitai.com. Data handling is described in our Privacy Policy.
7. Cancellation by MaxFit
We may cancel or suspend a subscription if you materially breach our Terms of Service or Acceptable Use Policy, or where required by law. Where we cancel without cause, we will refund any prepaid amount for the unused portion of your billing period.
8. Contact
Need help cancelling? Email billing@maxfitai.com.